Effective Date: 2025-06-06
INTRODUCTION AND SCOPE
Welcome to COM-PAD’s Privacy Policy. This policy applies to the information we collect when you visit our website at com-pad.com (our “Site”). It describes what information we may collect and how we handle it.
We encourage you to review this Privacy Policy to understand our practices. By using our Site, you agree to the way we handle your information. If you do not agree, please do not use our Site.
The terms “you,” “your,” and “user” in this policy refer to you, the individual visiting our Site.
WHO WE ARE
We are COM-PAD, a family-owned business dedicated to providing 5-star experiences through exceptional customer service and high-quality, unique products. Founded by a husband-and-wife team and supported by their two sons, our mission is built on passion, trust, and care. We are the primary controllers of the information we collect from you on this Site.
The words “we,” “us,” and “our” refer to COM-PAD. If you have any questions, you can reach out to us using the contact information below:
COM-PAD
com-pad.com
support@com-pad.com
CATEGORIES OF INFORMATION WE COLLECT
We may collect the following types of personally identifiable information (“PII”) and non-personally identifiable information (“non-PII”) when you use our Site:
- Personal identifiers, such as your name, email address, and IP address.
- Contact information, such as your email address.
- Internet or electronic network activity, including your Browse and search history, and interactions with our Site.
- Geolocation information from your IP address.
- Device information, such as your IP address, operating system, and internet service provider.
HOW WE COLLECT THE INFORMATION ABOVE
The information we collect comes from two primary sources:
- Information you provide: Most personal information is given by you when you fill out forms on our Site, such as using our contact form or subscribing to our newsletter. Providing this information is optional, but it may be necessary for us to provide certain services.
- Information collected automatically: Some information is collected automatically when you visit our Site. This may include server log files (like your IP address, browser type, and pages visited). We use analytic tools to gather this data, which may involve cookies and other tracking technologies.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to collect information automatically. Cookies are small data files stored on your browser that help us understand how you use our Site, improve your experience, and gather information for marketing.
These cookies may be “Session” cookies, which expire when you close your browser, or “Persistent” cookies, which remain on your device for a set period.
You can block cookies through your browser’s privacy settings. However, please be aware that blocking certain cookies may affect the functionality of our Site.
HOW WE USE THE INFORMATION
We collect your information to provide our services, comply with the law, and maintain the security of our Site. Specifically, we use your information for the following purposes:
- To respond to your questions and requests when you use our “Contact Us” page.
- To send you updates and news if you subscribe to our newsletter.
- To understand how visitors interact with our Site and improve our product offerings.
- To enhance your experience and grow our business.
- To protect the Site from spam, abuse, and security threats.
- To enforce our Terms and Conditions.
HOW WE MAY SHARE INFORMATION
Your privacy is important to our family. We do not sell your personal information to third parties for their direct marketing. However, we may share your information in the following situations:
- Third-Party Service Providers: We may share information with companies that help us with services like marketing, data storage, and website hosting. They are obligated to use your information only for the services we have contracted them for.
- Internal Stakeholders: Our family and team members may access your information on a need-to-know basis to run the business.
- Law Enforcement: We may share information if required by law or in response to legal requests like court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be shared with the other company involved.
EMAIL MARKETING
If you subscribe to our newsletter, we will send promotional emails to the address you provide. By subscribing, you consent to receive these emails. You can opt-out at any time by clicking the “unsubscribe” link at the bottom of any email.
HOW WE SECURE YOUR INFORMATION
We take the security of your information seriously. We use industry-standard security measures, including Secure Socket Layer (SSL) encryption, to protect your personal data from unauthorized access and use. While we take significant steps to protect your information, please be aware that no method of transmission over the Internet is 100% secure.
HOW LONG WE RETAIN YOUR INFORMATION
We keep your information only as long as needed to fulfill the purposes for which it was collected, unless a longer period is required by law. Information you provide via forms will be retained as long as necessary to comply with legal obligations and address any claims.
USER RIGHTS AND CHOICES
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You can request access to the personal information we hold about you.
- Right to Delete: You can request that we delete the personal information we have about you.
- Right to Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw it at any time.
- Right to Non-Discrimination: We will not treat you differently for exercising your privacy rights.
- Right to Complain: If you have concerns about how we handle your information, please contact us.
To exercise these rights, please contact us at our designated email address. We may need to verify your identity before responding to your request.
DO NOT TRACK SIGNALS
Some web browsers have a “Do Not Track” (DNT) feature. Currently, our Site does not respond to DNT signals as there is no universally accepted standard for doing so.
CHILDREN’S POLICY
We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with their information, please contact us to have it deleted.
THIRD-PARTY LINKS AND WEBSITES
Our Site may contain links to other websites. If you follow these links, you should review their privacy policies. We are not responsible for the privacy or security of such third-party sites.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page will indicate the last time it was revised. Please review this policy periodically to stay informed of any changes.
CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact us at:
support@com-pad.com or use the Contact Us section of our Site.
